SpiceJet has been working on turning their airline around for quite a while. Some of the things include the launch of the new SpiceMax product, an On Time Guarantee, and new meal options with a new caterer on board.

Towards improvising their meal service even further, SpiceJet has made some changes to their meal service sequence as well. Remember, SpiceJet does not have meals included on board, but a buy-on-board concept.

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From their website, they’ve added new service guarantees, where people who pre-order their meal on the website (while booking/using Manage my booking), will be served the meal they ordered, which should be a sitter. However, they will also be served first, which is I think a better proposition because then the cabin crew can get all the custom-marked meals out of the way, and then start selling the rest of the meals to all the other passengers on board who want to buy one.

Just as a reminder, you can pre-book meals up to 24 hours before departure of your flight, and you need to pay for it up front as well.

Not a big improvisation, but in the hospitality business I guess the small touches do matter.

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A few weeks ago, Hyatt launched a Monsoon promotion in India, where they offered a flat 50% off on room rates. This forced me to do some advance planning for some of my future travel plans, and I gladly gave them away to Hyatt since it gave me an opportunity to try out properties at significantly less than publicly available prices. One of the places I headed up to was Pune, for some quick rest & recuperation and meeting my brother who currently lives in Pune.

Me and my fiancée got into Pune about mid-day from Mumbai, and we checked into the hotel straight away, after trying out Uber for the first time in Pune. Hyatt Hotels is a full service brand of Hyatt, and in India, the brand was launched after the management of the entire set of Ista Hotels in India was taken over by Hyatt and rebadged as Hyatt Hotels.

The hotel is located in Kalyan Nagar, not very far from the upscale Koregaon Park area and the airport, and about 1 km downstream from the Hyatt Regency Pune, which I was scheduled to stay at next. At about 200 rooms, it is a pretty big hotel, but the way it was done up, it did feel small and cosy, and boutique for all the time I spent there. The lobby area, however, was done in a vast and minimalist fashion, something I always like, along with a massive water wall.

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The hotel only has about 4 floors full of rooms, and on arrival, I was informed that I was upgraded to a suite on the top floor, due to my Diamond status. Also, as a Hyatt Diamond, full breakfast was going to be complimentary the following morning and the all-day dining restaurant, eighty eight. We were then escorted to the room by the front office manager, who informed us about our benefits at the hotel. At the end, he enquired about my choice of Diamond amenity (1000 points v/s F&B amenity), and I went with the points.

The first thing that struck me about the room was the pool view. It looked very very inviting and I was glad I carried my swimming apparel along.

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Like all junior suites usually are, this one was made up of a living room and a bedroom. Very minimalistic and very appealing to my eyes. Here is the living room, which had a vast L shaped couch and a work desk on the side, along with lots of space to lounge around.

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Here is the bedroom, with a walk-in closet as well. They also had a bedside control of all the lights in the room.

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Here is the bathroom, which had a rain shower as well as hand shower. The hotel used inara bath amenities, which is from the days it was still Ista.

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I’ve been a little annoyed with Air India over the past few days. Here is a post I wrote yesterday about how Air India employees don’t consistently implement benefits they are supposed to offer to their elites, including lounge access.

This morning, they’ve gone public with an Air India Day sale, where they are claiming to offer INR 100 + taxes tickets. The PR machinery has been in an overdrive, and the website has been down since last night because everyone wants in on these fares. Here is their claim, which conveniently skips the fact that fuel surcharges are not a part of the INR 100.

What takes the cake for me is an email I received from them last week. They told me they had tried to deliver my Air India Gold Membership kit, and due to my contact details not being correct, it went back to them. I should revisit my contact details and intimate them about this. Not just that, they are like the police, so they also want address proof to be able to verify that I live there.

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I checked my Air India account, and everything was just like it was supposed to be. I wrote back to Air India, asking them why was my membership kit not delivered in spite of the correct address. They came back to me saying the kit was already attempted delivery once. On further pushing them, they said they will attempt another delivery this week. The stuff landed on my desk yesterday, which also nailed their lie that it was attempted for delivery before. The upgrade vouchers, which are a part of the kit, were only issued on 23 August 2014, and the email I reproduced above was from 20 August 2014.

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Hey Air India, so many lies in one go… what’s the matter?

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