On my recent travels to SEA, I chose to take the following routing BOM-BRU-JFK on Jet Airways Premiere and JFK-CVG-SEA on Delta Coach. So, if you want to really kill a good 18 hour flying experience, you get onto coach, specially that of Delta to meet some (un)grateful customer service agents to start with.
I flew BOM-BRU on 9w228 and BRU-JFK on 9w226. The flights were overall good but there were minor irritants that I found. For example, on the BOM-BRU sector the meal service was rushed, and on BRU-JFK the in-flight power just would not work. So, this was not the best Jet Airways experience I had, but still much better than so many others! Here are some pictures
So, it was pretty awesome except for the broken power plugs. However, arriving at JFK was reality check. I arrived at Terminal 8 (the AA terminal) and went through passport control and collected my bags. I put the 2 bags on the cart and started to drag them to Terminal 3 where Delta operated from. I was sweating like a pig by the time I got there.
The check-in agents were pretty ‘system-driven’ as I would say. First they told me I had not checked in yet, while I had checked in using the iPhone app the night before. Then, they asked me for 60USD for my two checked bags. On being reminded that I was a FlyingBlue Platinum and Elite+ with Skyteam, I was denied the benefits. I showed them the membership card and also the rules from the Delta website, but they stood steadfast! This was not what I had in mind while booking Delta, because I thought eventually they’d ignore the IT issues when they saw the membership card, but they still went by their IT systems which they know don’t work, and made me pay. The ignorant agents went to the extent of telling me to pay up, and take care of this later with FlyingBlue (who incidentally was not at fault).
I was asked to take care of this before leaving by calling the Gold Medallion Line, but I thought just tweeting Delta Assist would be good enough. They assured me (yeah!) that once I checked in my status would show up. Heck, anyways, I paid up. The only Sky Priority benefit I could make use of was the shorter access to the Security Check queue. So, I’d like to give the best Customer Disservice award to Delta 😀
Just this morning I tweeted Delta Assist and they promised the charges will be reversed. Though there is not much to show for the Delta leg of the trip, here is the picture of the welcomedrink
That is about it for now. The complete trip report will come up shortly!