Reinstating your Turkish Airlines (*Alliance) Gold Account

A couple of months back I wrote about the cancellation of Turkish Airlines accounts, perhaps those which used services like AwardWallet to keep an updated balance. Turkish has been out there issuing a status match to Star Alliance Gold level status for everyone who has top-tier status with Star Alliance, OneWorld and Skyteam, something I first wrote about in May.

Now, Turkish ‘suspended’ my own account as well due to the same reason, and I had to work on fixing it. Reason I say same reason, is because my mom’s TK account is not on AwardWallet, so her account survived while mine went.

The first few emails did not work. Then I eventually got a response saying my account was ‘suspended temporarily’. To revive the account, I had to send them the following details on their email customer@thy.com from my registered email address:

  • Email Address
  • Postal Address
  • Mobile/Business Phone
  • A scan of my passport copy

At first I was circumspect, but I sent them a copy of my Passport’s ID page only, not the the address one. It seemed to work with them, and I got a new email in a few days sending me a new auto-generated password. Once I reset that password, I was good to go. This should help everyone else who had their accounts cancelled as well. But remember, you might have to email a few times to get a response Winking smile

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About Ajay Awtaney

Ajay is a financial services pro, working to bring order to the chaos of the financial industry on an everyday basis! Beyond that, he dons the hat of India's favourite frequent traveller, trying to help people elevate their travel experience via tips and tricks they never knew before, or introduce them to the world of miles and points. Armed with an MBA from MDI Gurgaon and graduate degree in computer science from the University of Delhi, Ajay brings a systematic and objective approach on the table for his audience in dissecting travel and loyalty programs in India and around the world, and how to benefit from them. Ajay has been quoted in various reputed traditional and online media including The Hindustan Times, Inside Flyer, Bloomberg, DNA India, Conde Nast Traveller, The Telegraph, Mumbai Mirror, Mint, MoneyLife and The USA Today.

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Comments

  1. turkish is working like the govt of india. they are on a different page. they haven’t sent me my gold card for 8 months now. thy keeps asking for the same thing over and over again. i have given up on them.

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