Earlier in the month, when unbundling was notified by law for Indian airlines to be able to charge for services, I wrote a blog post which mentioned how I expected it would work out. One of the statements I made was:
a) Preferential Seating: I am looking at you Indigo, and I am thinking, you will try to sell almost all window and aisle seats as preferential seats maybe. Because you’re so money minded.
However, in my wildest dreams, I had not thought that imagination at Indigo would run so wild as to charging for assignment of a middle-seat on the plane as a preferred/privileged seat as well. In doing so, they were not charging for preferred seating, which was what the government notified, but for the privilege of choosing your seat before everyone else does. Way out of line from what the intentions of the government were meant to be.
This move, kind of got the nerve of the government who started making noises about regulating the unbundling bit (something they were supposed to do anyways!). Uh oh, and now quietly, without as much as a whimper, Indigo has withdrawn that middle seat charge. As of today, their latest Seat Plus offering looks like this:
The interesting bit to note here, you can now pre-assign yourself the middle seat, if you prefer.
I hope Indigo does not start to lose the respect of the flying public it worked so long to gain and get to be known for their nickeling and diming more than their on-time services.
- How will unbundling work out for India?
- Unbundled airfares begin to take off: Indigo, Air India and Jet Airways go first
- India, welcome to unbundled fares!