Indigo implements middle seat ‘privilege’ charges, rolls it back

Earlier in the month, when unbundling was notified by law for Indian airlines to be able to charge for services, I wrote a blog post which mentioned how I expected it would work out. One of the statements I made was:

a) Preferential Seating: I am looking at you Indigo, and I am thinking, you will try to sell almost all window and aisle seats as preferential seats maybe. Because you’re so money minded.

However, in my wildest dreams, I had not thought that imagination at Indigo would run so wild as to charging for assignment of a middle-seat on the plane as a preferred/privileged seat as well. In doing so, they were not charging for preferred seating, which was what the government notified, but for the privilege of choosing your seat before everyone else does. Way out of line from what the intentions of the government were meant to be.

This move, kind of got the nerve of the government who started making noises about regulating the unbundling bit (something they were supposed to do anyways!). Uh oh, and now quietly, without as much as a whimper, Indigo has withdrawn that middle seat charge. As of today, their latest Seat Plus offering looks like this:

The interesting bit to note here, you can now pre-assign yourself the middle seat, if you prefer.

I hope Indigo does not start to lose the respect of the flying public it worked so long to gain and get to be known for their nickeling and diming more than their on-time services.

Related Posts:

Live From A Lounge is present on Facebook, Twitter & available via email, RSS.

Comments

  1. What’s the problem for charging for the middle seat if its in a priority row or not. Charging for the pre selection of a seat is done by every other low cost carrier in the works??!

  2. Still another way to say to charge extra. Its funny how the airline industry is the most penny miser one !

  3. This is a standard way in which Indigo operates. Earlier DGCA had said that you cannot charge for seat selection. At that time, Indigo came up with the idea of bundling food with ‘free’ seat selection – the price charged was much higher than the regular food in the aircraft. ie. it was a backdoor entry into charging for seat selection. Against the SPIRIT of the law. Now they have come up with another idea that is against the SPIRIT of the law. The regulator should fine them immediately.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>