Room service has been synonymous with full service hotels for the longest time. However, it seems the paradigm will change soon, at least that is the Hilton’s plan for the summers.
As per a Reuters report, Hilton CEO stated at a hospitality conference today, that the 2000-key full-service Hilton New York Midtown will scrap away room service this summer, and instead open an onsite eatery which will offer gourmet take-out.
I expect this to be a pilot for such an effort, because Hilton is not planning to roll out the change at its other properties just yet. Other hotels, such as the Marriott chain also have no intentions of eliminating room service for the time being.
I guess this move is a win, however, there are questions that remain unresolved. Over my years of travel domestically and abroad, I remember a handful of occasions I’ve ordered room service. Almost all the times this was usually the case when I would arrive at my hotel late in the night and there would not be other options to eat other than calling the room service kitchen.
By the looks of it, I am not clear if the Hilton Midtown would offer this take-away service 24×7, because if they don’t I wonder how does someone who is hungry at 1 AM get something to eat. I also foresee that people would have to make the effort to dress up and step out again, so you can say bye bye to eating in your jammies if room service was your thing.
We’ll see how this strategy pans out, but it does look to me that I wouldn’t miss room service too much if it was gone. What do you think about this move? Revolutionary or you’re just like me?