How am I supposed to keep up with some lousy Hilton HHonors service?

I’m kind of beginning to wonder what exactly happens at the backend of HHonors which sometimes makes it so lousy. Regular readers would remember that I had a disappointing experience with the Hilton Shillim a couple of months back, and the hotel’s General Manager offered to refund the points & money for the stay. Now, while the credit card reversals did happen in due course of time, I’m quite surprised that the credit back of HHonors points has not, in spite of the fact that the reversal was supposed to take only 30 business days after the order was placed.


I’ve written several reminders to the Hilton team at the hotel, and thereafter I also tweeted HHonors about 10 days back, who promised to send me an email about the issue and its resolution. I never heard back.


I’m really wondering what’s going on here, anyone got any clue? Am I supposed to be following up all the time?

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About Ajay Awtaney

Ajay is a financial services pro, working to bring order to the chaos of the financial industry on an everyday basis! Beyond that, he dons the hat of India's favourite frequent traveller, trying to help people elevate their travel experience via tips and tricks they never knew before, or introduce them to the world of miles and points. Armed with an MBA from MDI Gurgaon and graduate degree in computer science from the University of Delhi, Ajay brings a systematic and objective approach on the table for his audience in dissecting travel and loyalty programs in India and around the world, and how to benefit from them. Ajay has been quoted in various reputed traditional and online media including The Hindustan Times, Inside Flyer, Bloomberg, DNA India, Conde Nast Traveller, The Telegraph, Mumbai Mirror, Mint, MoneyLife and The USA Today.

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  1. Had identical problem and same result as Deby. The hour on the phone was a joke-the actually used to staff it with professional, intelligent employees. I’m Gold as well and I wonder when they will stop their race to the bottom.

  2. I had the same problem. The only difference is I called customer service and spent an hour on the phone with them first. I finally got my free night back after several follow up emails.

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