After launching a good product, it seems like SBI Cards is running their SBI Air India card just the same way like ICICI Bank did with the Jet ICICI Cards last year.
I placed a request for an appointment for the card in the first couple of days it launched. I never heard back from the SBI Card team for an appointment till the first 10 days or so. And then, I started getting all sorts of calls, emails and messages on my own post, with SBI Cards asking me for information. I replied to them on email, on FlyerTalk as well. No one bothered to respond.
And then, I messaged a friend who worked for their company. I was promised a quick callback. However, only earlier this week I got a call from the company. They said they’d set up an appointment later in the week to get my documents collected. I said Friday would be a good day (today), since I was travelling most of the week. My expectation is that people call up at least a day in advance to fix an appointment. I usually don’t dish them out on tap.
Just this morning, I got a call from SBI Card to set up a time for today or tomorrow according to my convenience. Anyhow, I accommodated them and told them to send someone today. The guy sent in just got here a while back, and he was ahead of time by 2 hours. Pity, he did not have a form which was the right now, and the information given to him was that I had to apply for another SBI product and not this one.
Now I am gone all next week, and I am hearing so many stories about SBI Card botching up this one. I’d advise everyone to stay off this card for 2-3 months till these guys can fix up their internal machinery.
As for my application, this is a developing story… I have a feeling this will work like the way Air India itself works!