SpiceJet has been working on turning their airline around for quite a while. Some of the things include the launch of the new SpiceMax product, an On Time Guarantee, and new meal options with a new caterer on board.
Towards improvising their meal service even further, SpiceJet has made some changes to their meal service sequence as well. Remember, SpiceJet does not have meals included on board, but a buy-on-board concept.
From their website, they’ve added new service guarantees, where people who pre-order their meal on the website (while booking/using Manage my booking), will be served the meal they ordered, which should be a sitter. However, they will also be served first, which is I think a better proposition because then the cabin crew can get all the custom-marked meals out of the way, and then start selling the rest of the meals to all the other passengers on board who want to buy one.
Just as a reminder, you can pre-book meals up to 24 hours before departure of your flight, and you need to pay for it up front as well.
Not a big improvisation, but in the hospitality business I guess the small touches do matter.
- SpiceJet introduces new meal options
- SpiceJet offers an On-Time Guarantee
- SpiceJet launching SpiceMax on August 15, 2014