Jet Airways’ meal pre-ordering service does not work, no really!

If there is one wish I have in this lifetime, that is Jet Airways fixing its meal services. However, this post is not about that, but about their recently launched meal pre-ordering service. In December, Jet Airways’ started to offer meal pre-ordering for their premium cabin passengers, flying on international flights.  As per Jet Airways, you can pick a meal from the options offered online between 60 days to 2 days out.

I was booked to fly with them in January to Vietnam on their newly introduced flight to Ho Chi Minh City, in Business Class. So, I decided to take a spin on this meal service. Over many days, I selected meals, however nothing stuck on the ticket. Every time I would hit the Prebook your meal button, I’d get a fresh option to choose my meals.

Screen Shot 2015-01-19 at 10.07.00 pm

I did this one last time earlier this week, and this time I really wanted to see how this would really play out. Here is what I chose, and I also saved it for posterity sake.

Screen Shot 2015-01-19 at 10.12.33 pm

So, I get on the plane, and the in-flight executive comes over to take our meal service order. It was early in the morning, and I asked her if she does not have the order already with her, and she said, no meal orders conveyed to them. I go ahead and order again, and I get the Cinnamon French Toast eventually, but the service did not work.

On the Bangkok to Ho Chi Minh City, the service was even further useless. Like you can see above, and I’d share with you, the menu options offered on the BKK-SGN segment online were the same breakfast options as the BOM-BKK segment. However, once on the plane, the options turned out completely different, snack options.

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Of course, it is great that Jet Airways is launching all these great attempts at making travel simpler and easier, but if they don’t implement them well, it is no point.

What has been your experience with the “PreBook your Meal” service?

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About Ajay Awtaney

Ajay is a financial services pro, working to bring order to the chaos of the financial industry on an everyday basis! Beyond that, he dons the hat of India's favourite frequent traveller, trying to help people elevate their travel experience via tips and tricks they never knew before, or introduce them to the world of miles and points. Armed with an MBA from MDI Gurgaon and graduate degree in computer science from the University of Delhi, Ajay brings a systematic and objective approach on the table for his audience in dissecting travel and loyalty programs in India and around the world, and how to benefit from them. Ajay has been quoted in various reputed traditional and online media including The Hindustan Times, Inside Flyer, Bloomberg, DNA India, Conde Nast Traveller, The Telegraph, Mumbai Mirror, Mint, MoneyLife and The USA Today.

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