Mumbai CSIA Terminal 2 CIP Lounge: A fresh breeze

Yesterday I had the opportunity to travel domestic from Terminal 2 at Mumbai Airport for the first time after Air India had moved their domestic operations to the terminal. I was very impressed with the vibe of Level 3 on this terminal, which is allocated for domestic flights, and the large repertoire of shops and eating choices that the terminal has even for domestic passengers. After all, there are more domestic passengers in terms of count than international passengers who would make use of this terminal’s facilities.

While there was a small makeshift lounge being used by Vistara at this terminal, I was pleasantly surprised with the new lounge that has come up at the airport for domestic passengers. At present, only Air India elites and business class passengers travelling domestic have access to this lounge, or you can buy lounge access for INR 1,499 per head. I hear Vistara will send their eligible passengers here shortly as well.

The lounge is located near gate 44 on level 3. Once you clear security check, you need to follow the marker that directs you to the Lounges. You will find the CIP Lounge signage on your left.

CIP Lounge, Gate 44

CIP Lounge, Gate 44

While the lounge is also called the Travel Club Lounge, it is referred to as the CIP lounge by the airport manager. Being designed as an integral part of the CSIA Airport Terminal 2, it had the same peacock motif being used around the airport.

Lounge Entrance, Level 3

Lounge Entrance, Level 3

Once I entered the lounge, I found it pretty swanky in terms of design. The lounge is done up in white and golden hues, with lots of individual seating for passengers. On Instagram, I even went to the extent of calling it visually stunning.

CIP Lounge, Level 3, CSIA T2

CIP Lounge, Level 3, CSIA T2

A large part of the seating area has individual lighting overhead and plug points, apart from the common lighting from the ceiling.

CIP Lounge seating & bar

CIP Lounge seating & bar

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

CIP Lounge seating

As you enter, on your left, there is a bar. While soft beverages are served free, alcohol is not complimentary and you can have a drink against payment. It was too early in the morning to get a drink.

CIP Lounge Bar

CIP Lounge Bar

Right at the back of the lounge, there is a dining area, with a restaurant like set up.

CIP Lounge Dining Area

CIP Lounge Dining Area

The food options were pretty impressive, even at 5 am in the morning. There were 5 hot dishes, salads, fruits, fresh juices, sandwiches and finger food, and a live kitchen. The lounge crew encouraged me to try their live kitchen options, but I passed since it was too early in the morning to eat a large helping.

CIP Lounge Dining Options

CIP Lounge Dining Options

CIP Lounge Dining

CIP Lounge Dining

CIP Lounge Dining

CIP Lounge Dining

CIP Lounge Dining

CIP Lounge Dining

CIP Lounge Live Kitchen

CIP Lounge Live Kitchen

The beverages refrigerator was well stocked as well.

CIP Lounge Beverages

CIP Lounge Beverages

On the other side, there is a small business centre setup with 2 Mac computers and a printer.

CIP Lounge Business Centre

CIP Lounge Business Centre

The lounge is pretty spacious and can hold about a 100 passengers together. However, I won’t be surprised if it becomes noisier as the day gets busy.

The lounge is only accessible for airline elites at the moment, and business class passengers. This is in line with the GVK group’s thinking where they only accept airline’s own passengers (elites and premium cabins) in their own operated lounge such as the GVK Lounge (Business and First) on the international level. I also know that there is another lounge to be opened in Terminal 2’s domestic level.

I have updated the Mumbai Lounge access page to reflect this lounge and the access policies as well.

Have you visited this lounge? What are your views about this new lounge at Mumbai Airport Terminal 2?

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Pros

+ Individual seating with lighting
+ All seats have access to power
+ Large number & good quality F&B options
+ Only airlines are allowed to invite pax to this lounge

Cons

- May become too crowded during busy hours
- No natural lighting

Rating

Comments

  1. MY Experience at CIP lounge was Most Pathetic , the lady at the reception was very Uncourteous , rude and with No manners at 3.15 pm 16 June, 2016. I was travelling with a wheel chair passenger and she refused entry on the priority pass as it was an add-on card of my wife. I carry the Same card and travel at least 10-12 times in a month to Domestic as well as International airports , but i have never faced such an issue. In fact i accessed the lounge at Delhi airport on the same card. The staff doesn’t have any manners and she was talking very rudely.

  2. Travelling 9w 359 bom Lko today. CIP Lounge also gives access to Dragon Pass and Priority Pass now. However no MasterCard tie up as of now so Mastercard members don’t have any Lounge at domestic section.

  3. Dear Ajay ,

    Does having a card linked to MasterCard give access to more lounges compared to the visa card ? I have noticed various banks such as ICICI have switched most variants of their Visa card to MasterCard and has added more lounges to it unlike Visa which only has selected ones.

    • Checkout Ajays MasterCard Lounge access page. In fact Mastercard has better Lounge access plan than Visa and lot more added in 2016.

    • If you travelling Jet Airways domestic after 15th March, they will fly out of the International Airport now in Sahar. 2 lounges available. Priority pass and Dragon Pass will give you CIP Lounge or if you flying Premiere, GVK Lounge

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