Earlier this week, we arrived into London around noon on Air India’s Boeing 787 Dreamliner from Mumbai. After picking up our bags we headed to the Marriott Hotel Park Lane that is located in central London right on the corner of Oxford Street overlooking Hyde Park.
While it is a 19th century building that houses the hotel, this hotel went through a full refurbishment just 3 years ago. The decor and the furniture in the lobby gives it an intimate boutique hotel feel.
There was also a majestic shoeshine chair placed in the lobby. Here shoe polishing service is run by The Jaunty Flaneur.
At check-in we were advised that we had been given a room on the topmost, 5th floor with a view of the city. The room was compact and the interiors was done up in soft shades of white, dove grey and lavender. No real upgrades for being a Marriott Rewards Elite here.
The bathroom was beautifully designed, had Japanese TOTO toilets and marble flooring. I could see Hyde Park across the road from our room window opened on the city side.
We had electricity failure in our room late at night and when we advised the hotel reception we were told that electrician will only be available a few hours later at 7 am in the morning. The air conditioning temperature control also did not work properly and the room was very warm during the day.
Ajay is a Marriott Rewards Gold member so we had access to the executive lounge that was located on the lobby level. The lounge was beautiful and resembled an English pub.
Apart from breakfast and evening canapés, the club lounge also had a nice small spread of scones, wraps and sandwiches for afternoon tea between 2 and 4 p.m. The food was good and there was a reasonable selection of hot and cold items to choose from.
The hotel has a spa, gym and an indoor heated pool located in the basement.
Although the USP of this place is its location. The hotel is just a stone’s throw from Hyde Park. Also the Marriott Park Lane is walking distance from Oxford Street and other city attractions. Given the beautiful London weather we had a great time strolling in the Hyde Park and walking around in the city.
On the service side apart from the bell boy who chatted us up during check-in the staff didn’t really care much. It sounded like electrical failures were normal at the hotel and no attempt was made to speed up fixing or service recovery in any form. For 400 GBP/ 520 USD/ 33,000 INR a night, I wouldn’t be happy with just a room in the posh Mayfair district. The hotel needs to do much better on the service level.
Have you stayed at the Marriott Park Lane hotel in London? How has your stay experience been like?