Category Archives for Airlines.

When will Air India fix its planes?

It is a little bit sad to see the state of affairs at Air India being as messy as I saw earlier this week when I flew them. Everything is broken on their planes, and the general apathy of the people in their offices towards passengers is unbeatable! They just don’t want to seem to fix the customer experience.

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Review: UK 890 Delhi–Mumbai, Vistara, Economy

Vistara, the new full-service Indian carrier that is a joint venture between Tata Group of India and Singapore Airlines, took to the skies yesterday. I have been looking forward to this for a very long time, since Vistara has promised to keep differentiated service as a cornerstone of their strategy. Like I said when Vistara made an initial product reveal, Vistara is hoping to be the Louis Vuitton of Indian Aviation. At the event, I wondered if they really were doing justice to their product with the reveal, because everything they said looked like just words then. Curious to find out if Vistara was all that it promised to be, I had to be on one of their planes. The…

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Flight Review: AI191 Mumbai–Newark, Air India, First Class

A friend and regular reader of the blog, Parag Mehta, recently took a First Class flight on Air India recently to travel between Mumbai and Newark, and I requested him for a Guest Post for the blog, since long haul Air India is not on my radar in the coming days. He came back flying Etihad First Class, booked on 9W miles, but try getting two trip reports from a busy investment professional You can read my review of EY F here. Over to you, Parag! I was planning a trip to New York for the longest time, and when the time came I looked at my pile of miles, and decided to try Air India and Etihad for the…

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