After a nice stay at Hyatt Pune, I decided to hop across to Hyatt Regency Pune, the older and bigger brother in the Hyatt family in Pune, which is 1 kilometer away across the road for the second day of my Pune stay. As a Hyatt Diamond, they offer free airport transfers, and I asked them if they could replace it with a ride from Hyatt Pune. They were okay with it and sent a car along at the appointed time.
I pulled into Hyatt Regency Pune, and it was every bit a five star hotel, in terms of size and facilities. However, in the end, it turned out that they went as much as the distance they had to go to keep me happy, but they were sort of cold in their treatment as compared to the other Hyatt I just stayed at earlier. The smaller one exuded warmth and approachability, while the bigger one did not.
On arrival, I was checked in, and informed that I was being put up in a Club Regency Room on the highest floor of the hotel. The Club Regency room is essentially a standard room with better treatment such as Regency Club access. I enquired if there was something better, and they nodded in a no, which is something I am used to from hotels, since they do like to save their best rooms for customers who may never arrive. In the process, no one bothered asking me if I wanted an amenity or points, and I was sent along to my room after being given a letter enlisting my benefits, which was printed on some cheap quality paper.