Sometimes I hear travel stories that are about going above and beyond, and sometimes I also hear about the rotten apples that bring bad reputation to a brand. Here is one of the latter.
Jet Airways’ is all set to go back to being a full-service carrier. For them, one important part of this as per their plan is the on-board meal experience, which is something they are not performing well on, according to me.
Vishal Mehra, an aviation hobbyist, recently took a trip from Delhi to Jammu and return on JetKonnect, and he was hoping the free meals were back earlier than expected. However, the on board buy-on-board concept was still active at the date of his travel. No deal breaker if they were not serving free meals, but I am aghast at the fact that a member of the cabin crew on that flight actually charged him INR 300 to provide him with a business class hot meal. Here is a screenshot from his blog:
He states that the attendant offered to bring him a hot meal on the flight for a charge of INR 300, which he paid. Later, the same flight crew member came back and refunded the amount to him, I guess, when the cabin supervisor found out about this.
This was not even a part of the SkyCafe buy-on-board menu, which offers hot meals on a limited number of flights, but only a Biryani. However, the pricing was the same. Of course, someone wanted to make a quick buck.
Business Class meals are always loaded in spare, and I’ve personally spotted business class meals being served to economy class passengers, sometimes friends of the captain or so on, although Jet Airways refuted those charges. Of course, these are not big issues in life, but at the end of the day, cabin crew are largely responsible for the customer experience and they got to do the right thing to be able to uphold the image of the airline they represent.
Anybody else receive such a favour while being seated back of the bus?