Over the last year, ever since Mumbai’s Terminal 2 was opened for public use, I used to have access to the Clipper Lounge via the airline or the Priority Pass or somehow. The airport also operated a temporary lounge, which they converted into a permanent lounge, called the GVK Lounge, as of the end of 2014. The permanent lounge is pretty beautiful, and I’ve accessed the Business and First sections both.
This past week, I was travelling back to Delhi and I chose to take an Air India flight from Terminal 2. The earlier time I did this, I was invited into the Business Class section of the GVK Lounge, however, this time, I was invited to something they called the Loyalty Lounge, which is a new version of the Clipper Lounge.
Turns out, with effect from 1st December 2014, after opening of the premium GVK lounges the services at this lounge have been massively downgraded. They also changed the name from Clipper Lounge to Loyalty Lounge.
The first thing I encountered was an empty lounge, with the following notice I did not pay attention to the first time but looked closely later.
The lounge was never as empty before, and looked like it lost its soul to the devil. (figure of speech there!). Of course, it was 6 am in the morning, but the place never looked as cold and empty before.
The section for FIRST GUEST ONLY, was cordoned off indeed. I’ve pointed out the wrong vocabulary used here umpteen number of times, but no one bothers to fix it. If no airlines use this lounge anymore, then why not just put this section out into public usage.
The food and beverage offerings were pretty much downgraded from the earlier days as well. While earlier you had a selection of drinks on offer, along with a choice of food, which even included desserts and instant noodles, it was all gone now.
For starters, they served digestive biscuits to guests in the lounge. Whose brainwave was that now?
For the food, there was some breakfast items, all running dry and without condiments on offer.
There was no dry day, and the alcohol was all gone. Not that I really needed that drink today at 6 am in the morning, but there are folks who like a drink or two before getting on a plane and it helps them calm down.
So there, no longer a lounge I’d prefer spending any time in if I could help it.
Lounge Access is available for Visa, MasterCard, American Express, Diners Club and Priority Pass patrons, apart from buying access for this lounge.
Have you been to this lounge recently and how do you like it?