While my American friends are covering the war of Delta, American Air and United on the Big 3 middle east carriers, the arguments of the American carriers are all propaganda and usually without substance. Read some of One Mile At A Time’s posts on this topic.
A few years back, American Airlines quit their only Indian route between Chicago and Delhi. A few weeks back, Delta quit their only route between NYC and Mumbai (via AMS). And they took the blame to the Middle East Carriers, yet again! Here is the Delta CEO Richard Anderson blaming them for this move:
India is a very big country. It has a huge trade relationship with the US, particularly for IT, has huge agricultural trade between the two countries.But in essence we don’t really have any aviation trade. We have exited the market completely.
Because essentially what these carriers have done is with subsidised government strategies, come into the marketplace to basically shift the traffic off of us and take us out of the Indian market.
And think about it. US flag carriers ought to be in the Indian market. American and Delta should be in the Indian market. But it’s not sustainable when you have that. When you have USD 41 billion worth of subsidy it’s very difficult, if not impossible for us to be able to compete. And that harm is immediate.
Blah Blah Blah is all I heard there.
This CEO forgets that they are in the pits on service. They used to fly a 767 to Mumbai, and people were not exactly falling over each other to get on their planes. The one time I flew them in Economy on BOM-AMS, their arrogant flight attendants made me wait 90 minutes for a glass of water. The many a times I know other people who flew them in Business, they got broken seats, vomit on the seat next door and all sorts of trashy customer service.
And they blame the Middle Eastern carriers for throwing them out of India. Whereas in reality, Delta only operated 1 flight a day, a route they inherited from NWA. They also took away Virgin Atlantic’s planes to focus on the UK-USA market, forcing them to quit the Mumbai station again, and yet, they blame carriers who are operating 5 flights a day from Mumbai if not less for their non-presence in the Indian market?
And yes, he totally forgot that United still has flights from Mumbai and Delhi to NYC on a daily basis.
So, Delta, don’t blame others for your focus on profitability. Got it?
Anybody else think Delta is just being hypocritical here? An upgraded product, a good customer service attitude and more frequencies will be some of the things to get us on your plane, Richard.