Here is why… Like I mentioned a few days back, Uber has started to charge a new amount towards payment for the airport’s charges imposed on their drivers to pick up passengers. Fair deal I say, maybe even Ola did the same. Here is the announcement I found out at Mumbai Airport this past Sunday night.
In Uber’s cashless model, the driver pays for everything and Uber applies the charges on your account. Except it does not work in practice at the airport it seems.
Here is what happened this past weekend. I was on a quick weekend trip to visit my family in Delhi, and arrived back at Mumbai’s Terminal 1 at a half past midnight. By the time I picked up a checked bag, it was almost 1 AM in the morning. Unfazed by the charge, I figured it may still be cheaper to use Uber than go for a prepaid cab at the airport, as the night charges would have kicked in on the black & yellow cab system.
A car closeby picked up the ride, and arrived around the airport, but he waited outside the airport complex. I thought the app was not refreshing so I closed it and re-opened the app, to still find him in the same place. I called the driver, who told me that he won’t come inside. I informed him that the pickup point was the airport, not outside the airport. On this, he tells me how I would have to pay the INR 110 in cash to the airport operator to be able to have him pick me at the airport. To which I had to inform him that the process is that he will pay the fees and will get reimbursed by Uber for it.
No dice. He asked me to cancel the ride, or agree to his terms. Else he would put on the ride and go about town. Meh! What a waste of time in the middle of the night. Of course, he did not see through his threat, and continued to wait for a long while.
When I reached home on another cab, I noticed he was still at the airport and had not cancelled the ride. So I cancelled it then and relieved him and myself of the agony. On chatting with some other friends, I heard a similar agony that Uber drivers had been giving them for the past few days at Terminal 1 and Terminal 2.
Moral of the story, this new charge is going to be a pain in the backside for a while. So till Uber straightens this up, I’ll give Uber a pass when I am driving away from the airport for a ride home or to the office.
Have you guys had similar experience with Uber in Mumbai lately, or is it just me?