One of the most talked about changes a few months ago was the move of JetPrivilege to being a pseudo-revenue based program. As a part of the move to Fare Choices, upgrades and excess baggage were two privileges where restrictions were imposed, along with lounge access. If you bought a Deal ticket, you could not upgrade it or get excess baggage allowance. Period! I could understand the part about not offering lounge access as it is cash out of pocket, but upgrades and bags are just stuff under the airlines control, and could be done.
Seems Jet Airways got quite some backlash from Platinum members for doing this. Being the top-end member of any frequent flyer program means you fly the airline, a lot! And I would assume this did not go down well with them. Over the weekend, the airline quietly reintroduced certain privileges and sent out an email about this to members. Here is the key portion:
Exclusively for our Platinum members, for travel effective 26th November 2016 in Economy ‘Deal Fare Choices’ within the Indian Sub-continent* the following benefits will be available:
• Use JPMiles to upgrade to Premiere
• Use vouchers to upgrade to Premiere
• Enjoy 15kgs excess baggage allowance
This means, going forward, Platinum members can expect the following benefits on all domestic flights as well as those to Nepal, Bangladesh and Sri Lanka.
- Waiver on Seat Select Charges
- 15 Kgs Checked Bag Allowance
- Upgrades using miles or vouchers for Platinum members only.
I’d still like the airline to take a view that Platinum vouchers at least work for anyone in the family and not just the member itself. But I can’t fault them much given how Air India moved in a non-transferable direction with their vouchers last year.
The changes have been reflected on the website as well for the airline.
I think this is a step in the right direction for Jet Airways and Jet Privilege. I haven’t still left the Jet Airways fold, but I do hope that they won’t give me a reason to look out anytime soon and keep the privileges coming back.
Readers, what else would you like to see back into the JetPrivilege program?