Last year, Vistara made some changes to their frequent flier program. A couple of the important ones were related to the launch of a new Platinum Tier, as well as more perks added to all the existing tiers. Elite members started to get upgrade vouchers and lounge access vouchers in the mail towards last November.
By virtue of being a Gold member, I already do have Lounge access, so I passed on the Lounge Vouchers to my family in case anyone is travelling with Vistara (my dad loves them!) so that they could access the Delhi Vistara Lounge.
Vistara Upgrade Vouchers
Now, as a gold member on Club Vistara, I also received 3 upgrade vouchers per annum, which I did not have the opportunity to use so far. Vistara upgrade vouchers give you a one-cabin upgrade, which means, if you are booked in Economy, you get upgrades to Premium Economy, and if you are in Premium Economy, you get upgraded to Business Class. The vouchers are mailed to you physically if you are a Gold or a Platinum member, and electronically sent to you if you are Silver. The vouchers can only be used at the airport, on a first-come-first-serve space available basis.
Utilizing Vistara Upgrade Vouchers
A couple of days ago, on my way back from Chandigarh, I booked Vistara to get to Mumbai, skipping the direct flight to Mumbai in favour of a 1-stop transfer from Delhi. I had been out of the country for a while to be able to catch a commercial flight on the Vistara A320Neo which I’d wanted to hop on for a while. Since I was flying on a holiday, I was hoping I’d have better chance to score an Upgrade today. I was booked in the Premium Economy cabin, so I’d be upgraded to Business Class if it happened.
On arriving at Chandigarh Airport, I queued up in the Premium Check-in queue. I’d already web checked-in, but I asked the agent if it would be possible to use an upgrade voucher. He looked up my PNR and asked which segment did I want to Upgrade: Chandigarh – Delhi or Delhi – Mumbai. He told me he saw seats available on both.
Since one voucher could only be used on one flight, I needed two upgrade vouchers for both the flights flights. At Chandigarh, I confirmed that I wanted an upgrade on the Chandigarh – Delhi sector. It is a short flight at 35 minutes runway to runway, but life is too short to fly coach all the time! So the agent collected one upgrade voucher and proceeded to issue me a new boarding pass. Cool!
For the Delhi-Mumbai segment, I was asked to check with the Delhi team. So on arrival at Delhi, I walked up to the transfer counter and had a chat with the agent. At first she feigned ignorance of the subject, and wanted me to exit the airport and come back in through the front gate to talk to the ticketing office. But I requested her to talk to someone to see if it could be done here itself. After a couple of calls and callbacks, she passed on my PNR details to someone on the phone who confirmed me in Business Class, and she collected the voucher and proceeded to issue my new Boarding Pass.
I then proceeded to the Vistara Lounge, before heading up to board VT-TNC, which is Vistara’s second Neo. More about the flight later, but this seat was plush!
I found the process to redeem the vouchers to be pretty easy. The difficult part around here is to know where to go. As a rule of thumb, I always ask the check-in agents to process my upgrades, and it seems that works very well here as well.
Have you had success using your Vistara Upgrade Vouchers? Do share your experiences here.