Yesterday, Indian cricketer Shikhar Dhawan’s wife and kids were denied boarding by Emirates at Dubai airport when connecting on an onward flight to Cape Town.
Dhawan’s family was travelling along with the Indian cricket team to South Africa where a test match is scheduled on January 5 between the Indian and South African Cricket teams. Turns out that the reason for denied boarding was that Dhawan was not carrying along the birth certificate of his kid.
The cricketer was obviously angry and had to travel without his family while they await the documents to arrive from India. He took onto Twitter to vent is anger saying:
2/2.They are now at Dubai airport waiting for the documents to arrive. Why didn’t @emirates notify about such a situation when we were boarding the plane from Mumbai? One of the emirates’ employee was being rude for no reason at all.
— Shikhar Dhawan (@SDhawan25) December 29, 2017
Apparently, Immigration authorities in South Africa have specific requirements for all children under 18 years of age who are travelling to or from South Africa which require parents travelling with children (under 18) to show the child’s full unabridged birth certificate (or a certified copy).
All airlines must comply with the rules because if you are unable to produce the paperwork the immigration will not allow you entry into South Africa. Clearly, these requirements are not known to the world. Heck, they are not even in the TIMATIC database which all airlines and to an extent passengers reference for requirements.
Emirates ain’t going scot-free here since they did not know about these rules or do appropriate checks at Mumbai, but only brought them into play at Dubai airport.
Has anyone been stuck in a similar situation where rules have come out of thin air to be implemented for passengers?