High-end credit cards differentiate themselves from their peers in several ways. Some of them include premium travel-related benefits such as airport lounge access, offers at hotels worldwide amongst others. A concierge service is one such benefit where a team of specialists will be ready to help you with your request. This service usually comes with premium credit cards or bank accounts.
Last year, I got the Citi Prestige concierge to do all the research for me when planning an Australian vacation. Not only did it save my time, but also, the team made some stellar recommendations unknown to me, such as small beach towns to stay over on our Gold Coast drive. To top it all, they got me a 45 AUD discount on my Hertz self-drive rental. This was in spite of me being a Hertz Gold Plus member.
A concierge can literally be your virtual personal assistant and can help you save time, stress & money. It is one of the most useful benefits offered by premium credit cards such as Citi Prestige or American Express Platinum.
Recently, Citi Australia revealed the strangest request that their concierge team received in 2017. A cardholder contacted the concierge saying that he wanted to gift his girlfriend the pair of black & gold earrings worn by Britney Spears in her music video Criminal. He wanted the concierge to procure it for him. Sounds simple? Not really!
The team researched the name of the production house and contacted them. After talking to the production guys, they knew she was most likely wearing Pucci or Marchesa designer earrings. They contacted the brands only to find that those earring designs were not made by them. After that, a team of specialists rummaged through various Britney Spears fan forums and based on another lead contacted Chanel. However, that was another dead end.
Finally, the concierge team found that the earrings were made by a boutique jewellery store in Austin, Texas and cost a mere 18$. Even though the earrings were out of stock, the store agreed to remake them and the earrings were flown into Australia and safely handed over to the gentleman just in time for his girlfriend’s birthday. That was one happy card holder for Citi and a team of 30 experts working behind the scenes for days.
This is just one example of the great lengths concierge teams can go to fulfil their members’ wishes. Another strange request that Citi shared was when a cardholder requested the concierge to buy Christmas gifts for his family members based on each one’s interest.
A one is when a cardholder wanted to gift an elephant to a temple in South India and asked the concierge to organize the elephant delivery on his behalf. Yes sir, would that be an oz elephant, one from Africa or from Sri Lanka? Would you want to have a deer or a duck to go along as well?
Sold out tickets to concerts, events and getting a table last minute at popular Michelin restaurants are some of the most common requests that the concierge receives. Although, in a chatty mood once a Citi Prestige concierge representative shared with me that once a cardholder requested him to remind him a day before his wedding anniversary and wife’s birthday.
Do you use concierge services? What is the strangest request you have ever made to them?