Ouch! It almost pains to even write about this, because I do keep on top of my account security almost always! On top of that, I keep an eye via my dashboard at AwardWallet, but this morning, just by chance, I happened to notice my Hyatt Account hacked a couple of days ago!
I logged in to make a reservation, and I went on with the booking process till the time I landed up at the page where I have to confirm everything. I noticed an email address which was not mine.
That caused me to pause for a moment and wonder what was happening here and I aborted the booking process and headed straight to my account activity. I noticed my reservations were all alive, except there was a redemption which …. wasn’t mine.
Since I did not have any control on the booking details here, I immediately, first took control of my account by changing the email address and password on record. Then, I sent along a DM to Hyatt to update them on the fraudulent activity on my account.
Hyatt did a complete verification of my account details on Twitter itself…
And then vanished. So I pinged them a couple of times, and then a different agent came back with a response. (S)he told me that they’d take about 72 hours to investigate this issue and come back for the response by then.
In the meanwhile, I looked up the hotel and figured whoever hacked my account, did not know anything about the valuation of miles. Given… he redeemed a hotel where a regular room was 98$ and the club room which was booked, was just 157$ per night. That was a value of 1.3 cents per point, while I never redeem for less than at least 1.8 cents per point. Come on. At least know what you are getting into before mucking around, mate!
I’m really hoping Hyatt is able to figure out who made this fraudulent redemption from my account and take care of this at the earliest. I will report back after 72 hours about how the process goes.
Has anyone been in a similar spot with Hyatt before? How does it usually work out for you?