A couple of weeks ago, I wrote about the changes to the Jet Airways Elite Check-in processes. In a nutshell, Jet Airways has clubbed the check-in counters for Elite members (Platinum, Golds and those eligible via credit cards or buying Priority Advantage), with Premiere Counters. JetPrivilege Silver members were, in the process, sent to the regular economy class queues. These changes were implemented with effect from May 17, 2018, onwards.
These changes brought Jet Airways in line with the other two full-service carriers who operate in India and various abroad, who club their elite members with various classes of check-in of theirs.
Last week, I flew with Jet Airways for the first time after the cutover, and I noticed the change. And it looked good to me the way it was implemented. I’d be the first to admit that my experience is anecdotal at this time, but I was suitably impressed.
What Jet Airways has done, at least in Delhi, is to club all the elite counters with Premiere Counters, rather than cutting down the number of counters. For instance, when I flew Delhi to Dubai last November, this was how it looked like, separate counters for Premiere Domestic and International, one for Platinum members and then one further down for everyone else.
When I flew last week, this is how it looked. All the four counters were now allocated to Premiere and JetPrivilege Platinum/Gold/Priority Advantage.
What that meant was, like you see above, hardly any crowd on a Friday afternoon when the consultant gang begins to start trickling in to take their flights back to base.
We were second in the queue so we were quickly attended to and on our way. On the other hand, if we would have waited in the Economy queues, it would have been a while.
If this is the true reflection of how things would be going forward, then my fear of having too many people wait would perhaps be unfounded and the queue would be more balanced out.
Have you flown with Jet Airways after May 17? Do share what has been your experience with the new Elite check-in counters.