Air India is a case of misplaced priorities as I’ve mentioned earlier this week. While in the air they have a good business class product, it is their ground team, which does not fly as much, that fails them. What a shame this ground service team decided it was another time to spend some more of our taxpayer money on Air India after being unable to get rid of it completely.
I’ve complained in the past that Air India has a broken product. Not metaphorically, but hardware wise. Both in the 777s (angled flat for 19 hours?) and also in the 787 now because it is not maintained well. Proof below.
Air India would unveil a revamped product was the announcement that was made earlier this week. Their stance is that currently Air India nets INR 4 Crores from premium products every day, and by revamping they can be making INR 6.5 Crores per day.
They announced that they will be revamping the first class and business class in their Boeing fleet (the 777 and 787s). For the 777s, this would be done by end of July 2018. The 777s fly to the USA for Air India.
The 787 aircraft will be revamped by the end of August 2018. It seems to me by revamp, they just mean fixing it. Given no airline in history has been able to introduce new seats in that small a timeframe.
Here is what to expect with the revamp of the Upgraded Premium Class, called Maharajah Direct:
- Better Upholstery on Seats
- Better Nightwear
- Woollen Blankets
- Travel kits
- iPads for personal viewing
Cabin Crew will sport a new uniform. That was the only thing that was unveiled at the event they held yesterday. Pictures via Arindam Majmudar on Twitter
This unveil seems to hide more than what it shows. There is no press release, no pictures of the new product, except we know there will be new uniforms.
Now, reupholstered seats are their duty and not really winning any brownie points with me. Unless Air India is saying that hey, we will give you a better product at no extra cost as if the amount we pay them is commensurate to broken seats.
It also beats me how bringing out a new uniform for widebody fleet (the original Air India) when the staff have not received their full pay for the last month, will be a bright idea. I mean, we really just had the last uniform switch in 2015, so is it like a top of the line priority to change uniforms right now while the staff don’t get their salaries on time?
Whose bright idea was this? And how do you feel about the new changes coming up at Air India?