Last week, we witnessed a couple of cases of passengers getting bitten by bedbugs on Air India’s Newark to Mumbai flights. We wrote about one, where two kids were bitten by the pest, and subsequently, there was another incident reported. Everyone put out pictures as well of Air India Bed Bugs.
What an #airindia #businessclass would do to you? AI still has to get in touch with me inspite if my repeated attempts to get in touch with them. @airindiain @NewYorkTimes11 @cnni pic.twitter.com/tDHfmhX0Vx
— Saumya Shetty (@saumshetty) July 20, 2018
Now, another carrier would perhaps take this as a health issue, and get to work. They’d apologise as well. Not Air India.
Late Thursday evening, Air India has issued a denial that these bed bugs ever boarded their plane.
The airline said,
Air India affirms that no bedbugs were found after thorough checking of seats, laundry facilities & fumigation of aircrafts following bugbite complaints in some flights.
These unfortunate reports are the first of its kind in our legacy of flying generations of satisfied passengers.
What beats this is, however, the way Air India is treating this case. While service recovery is the norm on international carriers (I’ve been thrown 5 figure miles at for small things such as shower not working on the aircraft), Air India took a vastly different approach. They did not offer to pick the tab on the medical expenses or anything. The only thing they went for is, that the customer could cancel the tickets without a penalty.
Clearly, this is disgusting to a whole different level. I continue to hope that one of or both these passengers take the airline to task and bring their lies out. First, it is not okay to have planes that are broken, second, it is not alright to have infested aircraft, and third, it is totally not alright to have to lie as if this incident never happened.
Bottomline for you guys, avoid the Air India 777s! Perhaps the Cheapest is not the best in this case. What do you guys think about the incident and Air India’s handling of the incident?