A few days ago Jet Airways/JetPrivileged moved digital upgrade vouchers. Starting October 12, 2018, physical vouchers became invalid and have been re-issues as e-vouchers. I had a bunch of JetPrivilege Platinum vouchers, and I wanted to use one for my upcoming trip. So I also thought it was a good idea to do it now, to check out how the new system works. Here is how you can use your Jet Airways upgrade voucher online.
Firstly your upgrade eligibility will depend on your JetPrivilege status and your fare class. On domestic flights, JetPrivilege Platinum members can use their voucher on all fare classes except Light fares. Everyone else has to book Saver or above.
As this is the festive season, the cheapest tickets I could get was of the Classic fare class.
I started off by logging into my JetPrivilege account to first see whether the new digital vouchers have been added to my account or not. They are available under the “My Wallet” section.
As everything was in place, I clicked on “Redeem Upgrade Voucher” which redirected me to the Jet Airways website.
The clickthrough brought me to the “Manage Bookings” page, so you don’t actually need to login to your JetPrivilege account to get here. Enter your travel details on this page.
Once in, you’ll see your travel details along with frequent flyer credentials and personal information. Select the “Upgrade Booking” option which you’ll find in the lower right corner.
A pop-up appears asking you about how you’d like to upgrade. You can choose to use cash, JPMiles, or in this case, an upgrade voucher. And when you select to use your upgrade vouchers, you’ll be asked to enter your JetPrivilege credentials. If you’re not a JetPrivilege member and have received a voucher from a family member or friend, enter the mobile number and email address to which the voucher has been linked to.
Next, you’ll see all the flights on which upgrades are available. Currently, there were none available for my inbound flight which I was keen on upgrading but I managed to upgrade my outbound flight.
A few seconds later you should receive a confirmation about your upgrade and almost simultaneously, the new e-ticket arrives in your e-mail. I waited for a couple of minutes but did not receive the email. I did the next best thing and pulled out a copy of the e-ticket from jetairways.com. Everything looked perfect. I now had a confirmed upgrade.
Using the new Jet Airways online voucher upgrade system was a breeze. It took me less than two minutes to get from start to finish. At the same time, the process isn’t perfect yet. I’m yet to receive the original email and I’ve heard that other folks are also facing some IT hiccups. It is still early days and I can only guess Jet Airways will fix these problems soon.
Have you tried the new online Jet Airways voucher upgrade? How was your experience?