In October this year, American Express slipped in a word to members that they are launching a new American Express Lounge at Mumbai Airport’s Terminal 2. You see, American Express used to have a lounge at Mumbai Airport, but it was located at Terminal 1, and then the centre of action moved to Terminal 2.
The new American Express Lounge is located right opposite Burger King on level 3 and is accessible for those with domestic departures from Mumbai Airport Terminal 2. To get there, go straight down from the Croma outlet. The Lounge is open 24 hours a day.
This lounge, which was inaugurated on December 14, has a capacity of about 56 covers in one go and takes a slightly different approach towards guest hospitality as compared to the American Express Lounge Delhi Terminal 3. For one, the entrance is done in the same new green wall format that you would come to see at American Express’ The Centurion Lounges around the world.
The lounge is divided into two sections, one exclusively for Centurion and Platinum Card members, and the second section for Business/Corporate Platinum Cards and Platinum Reserve Card members. The two sections are divided by a glass wall, and members are directed to the appropriate section by the lounge staff.
The Centurion Card members can bring two guests free of charge together departing on a same-day flight as the Cardmember, while Platinum Charge Card members are not being able to bring any guests for complimentary access at the moment. Platinum Reserve Credit Card members are also not able to bring any guests free as well. For any guests on a chargeable basis, an amount of INR 2000 plus taxes is payable.
This section is organised with individual couches so that people can sit across and do business and or be left by themselves.
There was also a whole bunch of high-stools with a counter-top by the window, where one can dine or get a quick email on its way before take-off.
This section of the lounge offers a-la-carte dining, with an extensive menu which is offered to the members. There is the choice of breakfast and all-day dining options, depending on the time of day one arrives at the lounge. Here is a look at the menu.
Not just that, there is a bar menu as well, where, in partnership with Pernod Ricard, the lounge aims to please their Cardmembers with the choicest of options and cocktails as well. Drinks for Centurion and Platinum Cardholders and their guests are complimentary.
A hot snack counter laid out in a corner of the section offers cardholders a quick bite while they wait.
On the other side of the (glass) wall is the more casual lounge layout, which is usually accessible for the Business/Corporate Platinum Cardholders, and the American Express Platinum Reserve Credit Card holders. This section holds about 36 passengers in one go, and it has a choice of seating as well. There are high stools and desks along with plug points and USB charging for those who want to plug in their laptops or juice up their phones.
This section of the lounge, along with its mostly low-chair seating is designed for relaxation and chit-chat before the flight.
There is an extensive buffet available for members as well, which is changed four times a day: breakfast, lunch, snacks and then dinner. While I did not get the time to sample the offerings, it was very well done and given the lounge is operated by the same hospitality company, Travel Food Services, which runs the GVK Lounge, you are assured of a high-quality gourmet experience.
Let’s take a look at some of the offerings of the day. There was a lot to choose from, including salads and short bites, sandwiches, hot meals, desserts, juices and coffee selections.
While soft drinks are complimentary for those who will be able to access this section, wines, beers and alcohols will be on a chargeable basis.
Take note that the bar is not functional at the moment pending the bar license which is due, as per people at the lounge, to be granted next month (January 2019). So that martini will have to wait a few more days.
All in all, this is a new, fresh approach to the Lounge life, and quite likely to become my new pit stop before my flights out of Mumbai Airport, just like the American Express Lounge at Delhi Terminal 3 is my hop before flights from Delhi Airport. I promise to get back soon and give you a heads up of what to try in the lounge as well.
How to Access the American Express Lounge Mumbai Terminal 2?
Access to the lounge is validated by a swipe of your American Express Card on presentation to the Lounge host. As a recap, the following cardholders are going to be able to access this lounge:
- American Express Centurion Card (with two companions)
- American Express Platinum Card (with one companion)
- American Express Corporate Platinum Card / American Express Business Platinum Card
- American Express Platinum Reserve Credit Card
If you are based in Mumbai and want to access this lounge, then you could start by sampling it with an American Express Platinum Reserve Credit Card, which gets you access to the Delhi and Mumbai American Express Lounges, apart from other domestic lounges, three times a quarter (twelve times a year). When you apply here, you get the welcome rate of INR 5,000 plus GST for the card, as well as a higher welcome gift of 15,000 Membership Rewards points, instead of the usual 11,000 Membership Rewards points.
This is an excellent addition to the American Express suite of Lounges, and I am looking forward to going back already. The lounge is comfortable, not crowded at all, and has all the usual features of an American Express lounge that I have seen at other Amex Lounges in India and around the world.
What do you think of the American Express Lounge Mumbai Terminal 2? Have you visited already? What has been your experience like?