A couple of weeks ago, I flew down to Delhi to get you everything you needed to know about the SBI Card and Etihad Guest partnership. The online application link for the credit card also went live on the same evening, and with all the marketing buzz around the card, a lot of people did apply.
SBI Card has been very quick in responding back, issuing cards in a jiffy. However, they are sending out the wrong cards to people. This was the first instance I heard about it.
And then yesterday, I heard of at least 3 more instances. Here is one that arrived on WhatsApp.
It seems SBI Cards was not entirely ready to launch the card and they did anyway. So a lot of people are receiving other credit cards. Nothing new, as they’ve done this in the past with the Air India SBI Card as well, where they generated new Flying Returns account numbers for people who already had one. And while these are teething troubles, unfortunately for Etihad Guest, they will get dragged into this without any fault of theirs.
How to fix this? Unfortunately, there is only one way around this situation. Call SBI Cards or Tweet to them about this and ask them to swap for the Etihad SBI Card. Don’t close the credit line yet. Make a complaint and make the swap happen.
Have you applied yet for the Etihad Guest SBI Card? What has been your experience so far?