JetPrivilege, the loyalty and rewards programme for Jet Airways, is in limbo since the day the airline went in limbo as well. After the sale of the majority equity stake in the programme to Etihad in 2013, the status offerings, such as upgrades and privileges such as lounge access were the responsibility of the airline. However, issuance and redemption of miles became the responsibility of JetPrivilege Private Limited, which was the company spun off to keep the miles.
In the wake of the suspension of operations of Jet Airways, of course, many questions have been asked about the privileges that people earned. Most of them by JetPrivilege Platinum and Gold members, who were the loyalists to the airline. Here are some answers.
- The downgrade of tiers has been suspended until further notice. You will continue to enjoy your membership and tier status until such time, benefits associated. I know this is not useful on Jet Airways per se, but for instance, on Etihad Airways, where Jet Airways members get privileges according to their status, this should come handy.
- Upgrade vouchers, if not used by their expiry date, will be extended for a further period of six months by the airline.
- Voucher codes from co-brand credit card partners, if not used, will also be extended.
And on the other hand, JetPrivilege sent me an email reminding me I needed to make up for the status very soon! This, after the airline, was already in the suspended state!
I think, given the temporary shut down of the airline at the moment, these are legit moves by the airline and the loyalty programme, and as the situation evolves, it allows them to figure things going forward as well.
Remember, for those of you who are looking for an alternate status, Vistara offers Gold status matches and will confirm you as a Platinum as soon as you take 12 flights within 3 months.
I’m sure there are more questions that come to mind, and I am going to try and answer them in the comments section.
How are you coping up with the loss of your status on Jet Airways?