Jet Airways Refund News: Here is how to make your refund claims (before May 20)

Since the shutdown of Jet Airways about 20 days ago, a lot of questions have been asked concerning how to people go on about their tickets. One thing is for sure, if and when the airline comes back to operations, they won’t be activating all their routes in one go. Many reasons for this. They have lost almost half their aircraft fleet to start. Owing to the shutdown, a lot of people are left with cancelled tickets, and they have had to buy new tickets to continue their travel plans for the moment. However, many people have their money stuck with the airline on account of pending refunds. Here is the latest Jet Airways Refund news.

Hereby, I share some thoughts about how it should work, and you can’t do much except twiddle your thumbs after taking care of these steps for the moment. There is a lawsuit that has been admitted in the Delhi High Court, asking for timely refunds to customers or other provisions, but that seems to be going nowhere.

What to do if you have booked a Jet Airways ticket with a Travel Agent?

As per travel agents, any refunds that were due till April 17, 2019, were already processed by Jet Airways via IATA. However, the next day, IATA unplugged Jet Airways from their billing platform, which meant there was no way that Jet Airways was going to be able to refund tickets to those who they owe money. Do they have the money? I don’t have a final number, but from various people, I’ve heard that anything between INR 350 Crores to INR 1,000 crores is with IATA as a security deposit. That means, this can be defrayed against refunding tickets for customers. Anything more and then Jet Airways needs to find the cash to make good the amounts.

Jet Airways has made a backend platform which is accessible only to travel agents. Those who have tickets booked via a travel agent, need to reach out to their travel agents, including their online travel agents to claim their refunds. This is the email that has been sent out by Jet Airways to the travel agents.

Like you can see, the process is simple. If you paid for your ticket in cash to Jet Airways (Debit Cards, NEFT count too), the agent would send the refund for validation to Jet Airways. Jet Airways will validate, and then IATA will authorise the refund of the amount to the Travel Agent, who can later pay it back to the customers. The filing of these refunds by your agent on behalf of yourself needs to be done by May 20, 2019. Subsequently, these will be validated and paid out, but it could take another 45 days from there.

If you paid with a credit card, that money perhaps never made it to Jet Airways in the first place and was held back by the card companies in an escrow account. Again, these agents will send the forms to Jet Airways, who will validate these and submit to the card companies for processing a reversal of your amounts.

What to do if you have booked a Jet Airways ticket directly?

You should ideally call the airline, or if you can, visit the airline’s ticketing office, usually at the airport. Jet Airways has opened up a separate website to process your refunds. Check here.

This is not some quick process again. At this moment, thousands of people are waiting on their money, and even if Jet Airways confirms to you that your ticket refund has been processed, it will take time to hit your card or your bank account. Social Media is full of instances where customers are asking about returns, the airline has told them they had approved the refund, but they don’t know what to do further.

Another way to go if you have booked with your credit card is perhaps to dispute the transaction and raise a chargeback request. In this case, since the service was not provided to you, it should be reversed for the time being while the credit card company fights it out with the airline.

What has been your experience receiving refunds from Jet Airways? Quick for you, or has it been a long drawn process?

Comments

  1. Hi is there any e mail or other contact details for IATA or jetairways from Whome i can follow up on my refund applications.

  2. I booked a ticket for 9th May for my mother from Toronto to Delhi for Jetairways via Goibibo as Goibibo suggested me to apply for refund so I applied for refund on 7th May on Goibibo and now it is showing status claim pending for refund and from jet airways. But today when I called Jet airways customer care they said that they did not receive any request from Goibibo for your mother ticket number, advised me to contact goibibo to submit for refund to Jetairways for her. Please help us to get the refund from goibibo. Goibibo did not pick the call easily and on their chat if asked they mentioned that you ticket cancellation is under refund process and even i got the email that your refund is under process and status is also shwoing on goibibo protal but jet airways said that Goibibo did not send refund request to them.
    I do not understand what to do in that case. Thanks, Amit

  3. We have booked 2 tickets but flight got cancelled by jet. So have do book tickets with another airline. It been 2 months (TWO MONTHS) now . We have complained to jet airways and even got call from them that our refund has been processed and we will get the refund soon . Still we have not received anything. What to do and where to enquire?

  4. I booked a flight Delhi to London 19th April. I had to book return flight with Air India cost me £1880!!!! I went on jet airways disruption website. Completed the information required and to date I have no idea how much they are going to refund me, if anything. The process has been so poor. Even the travel agents don’t respond back to emails. I booked via a travel agents in slough. Unnecessary stress.

    • I have just called my travel agents and they advise no jet airways customers will get a full refund. They will only refund taxes only. I asked her how do you know she said I just do. Let’s wait and see..

  5. I booked two ways ticket from Canada to Nepal by using my credit card . It is more than one month, still showing pending for refund.

  6. Booking ID: TUAPPB2PM through Goibibo –from Delhi to Budapest , booked on 13-02-2019

    Goibibo has been saying that it will refund when it gets money from Jet.

    While jet says,

    Post airline suspending operations, the refund process has been taken over by IATA & BSP and all Agents have been guided on steps and timeline to initiate the refund of unutilised / partial tickets.

    Trust this clarifies and request you to be engaged with the Agent for an update as the airline cannot intervene in this process nor advise you any timeline.

    Please calrify who will make refund IATA or the airline

  7. Self and my wife booked tickets through Goibibo Booking ID: TUAPPB2PM through Goibibo for Delhi to
    Budapest on 13.02.2019 for the Jet airways flight which was to take off on 20.06.2019. ( Booking made 130 days in advance) Goibibo says they have processed for refund and will update as and when they receive money from Jet Airways.

    Whereas Jet airways says—Post airline suspending operations, the refund process has been taken over by IATA & BSP and all Agents have been guided on steps and timeline to initiate the refund of unutilised / partial tickets.

    Trust this clarifies and request you to be engaged with the Agent for an update as the airline cannot intervene in this process nor advise you any timeline.

    Is Goibibo playing or the money is really stuck. And if stuck with whom and is it IATA who will refund or it is Jet Airways.

    After Booking the ticket, Goibibo takes money in its Bank account. I want to know whether it transfers immediately to IATA & BSP or pays token commitment charges and transfers bulk when flight date approaches.

    How come YATRA is paying back for Jet Airways cancellation while GOibibo is not doing?

    Does agent transfer the money to

  8. I got mail from Disruption Assistance : LONDON-MUMBAI-CHENNAI – that they have processed a full refund for unused booking.
    The refund will reflect in the card/account used within 10-12 working days.
    I also have reference number but the money is not refunded till date.

    Not sure how to check status and track it.This has definitely affected lot of common man like me who trusted the airlines.

  9. Dear Sir,
    I had booked flight of Jet airways for 4 people from Goa to Mumbai as on dated 19 April 2019, ref no. My ticket No – 5892137650932,5892137650931, 5892137650934, 5892137650933 . As above said flight cancelled due to company issues.

    Its jet airways company responsilbiliy to refund my tickets amount but I have not yet received refund amount..
    Yesterday I called customer care for regarding the same, your customer executive said that the amount has been deposited in our bank accounts.
    I checked all my transaction but still amount is not credited.

    So I request you to please raise my complaint immediately & send my money my account back.

  10. Received mail from jet airways on 22nd April for full refund on my flight Dehradun to Mumbai .

    Till date haven’t received the money

    Kindly suggest what needs to be done.

  11. I apply my refund to opodo from 23 april 2019 for the ticket jet airways from delhi to Sydney and i haven’t received any refund yet for cancellation of tickets.

  12. This is to inform you that I haven’t received my refund yet. I have received the cancellation message from your side one and half ago since then I am anticipating the refund of my flight charge. It wasn’t my fault. Your company got closed and you cancelled all the flight. Then it is your responsibility to refund the amount to the customer. When I call your office last month you said it will refunded within a week. But still I haven’ t received anything from you. When I called jet airways last week line disconnected.
    Booking Reference (PNR): BVUVMP
    Booking Reference (PNR): OJZRGV

    Kindly do the needful to pay me back my flight charge.

  13. This is to inform you that I haven’t received my refund yet. I have received the cancellation message from your side one and half ago since then I am anticipating the refund of my flight charge. It wasn’t my fault. Your company got closed and you cancelled all the flight. Then it is your responsibility to refund the amount to the customer. When I call your office last month you said it will refunded within a week. But still I haven’ t received anything from you. When I called jet airways last week line disconnected.

  14. I have purchased flight E-Ticket on 17 Feb 2019 on JetAirways 9W-659 from Bangalore to Guwahati with date of departure 30 Mar 2019 vide PNR-OUNJTW . Unfortunately the flight has been cancelled JetAirways authority due to operation reasons. Since, I have not yet received fare back so far.

  15. I got my refund today. I had booked 2 tickets SIN-PNQ and PNQ-SIN via JetAirways website. I had filed for return using the disruption assistance form on 23rd April 2019. They deducted SGD26 as convenience fee though.

  16. I have booked applied for same above portal for refund on 19-April-2019 and got reply that you will get your payment back within 10-12 working days, but till date not received any update from jet Airways.

  17. I HAVE BOOKED TICKET FOR MUMBAI TO AMRITSAR AND AMRITSAR TO DELHI FOR 23/05/2019 BUT DUE TO SUSPENDED FLIGHT I HAVE FILLED FARM FOR REFUND ON 18/04/2018 AND CUSTOMER CARE TOLD THAT YOUR REFUND IS PROCESSED ON 26/04/2018 BUT STILL AMOUNT NOT CREDITED IN MY ACCOUNT ….
    KINDLY SUGGEST WHOM I CONTACT FURTHER FOR REFUND

  18. Hi,

    I have booked from Stuttgart, Germany to Mumbai and return via a online Portal they too told me to wait for 90days. Online portal is obviously saying once they get money from Jet airways they would return back. Earlier in the comments it was mentioned about EU261. What is this? Is there anyone who has booked through travel agent and got there money back.

  19. Husband and my ticket were booked from DXB-BOM return, however, we both applied for a refund and my husband got it I am still fighting for it.

  20. I booked my 3 tickets from Abu Dhabi to hyderabad through travel agent and now they are saying it will take 45 day I hope I will get my money

  21. I booked through Jet Airways Website for Abu Dhabi to Bamgalore for 4 members. They confirmed refund will be account 10 to 12 working days. Now it is more than a month. No refund yet

  22. I am anwar e motorwala mumbai. Book mumbai Amsterdam 22 april. Flight they.cancel. i applied for refund on 15 april. Atlas tour told.us they god RA From jet it stated refund after 45 days. But.what is.our mistake. Why govt.dont stop.when they see airlines in red. We common.people.suffer

  23. Paid $1200 for a 2 way ticket. Traveled one way and jet canceled the return flight. Jet issued a refund, but only for 400$ (33%). They are not giving me a breakdown of fare to explain why refund for the return flight is 33% of total fare. At the minimum, I would expect 50% of total fare for all the inconvenience.

  24. What if my ticket was booked by another person’s credit card. Should i be the one filling the refund form or the credit card owner itself?

  25. Booked directly with Jet. Applied for refund on Apr 24, got email with refund slip saying we will get refund in 10-12 days..fingers crossed!

  26. I got a refund of only 13 Australian dollars while my ticket was more than 700 Australian dollars. I booked the flight directly with Jet Airways and paid with my debit card. I only paid an other 50 Australian dollars or so with my credit card to change the initiary. I have send many e-mails but they don’t answer me.

  27. I booked tickets through Goibibo from Jaipur to Paris. Goibibo says they have processed for refund and will update as they have any.
    However, same journey tickets through Yatra has been refunded for my associate.
    Is Goibibo playing or the money is really stuck.

    • Same is the situation with me Please do keep me updated on same. I too booked my ticket bom to doha thru goibibo..

  28. I booked thru Trip Factory, but they say they are yet to receive money from Jet Airways. I am not sure how to get back my amount. Anybody booked thru Trip Factory in Bangalore?

  29. I booked 1 ticket to go from Heathrow to Delhi to Dhaka by a travel agency in the 9th of July. When will I get my refund? The travel agency said 3-4 weeks but I still didn’t get my money.

  30. I booked my round trip ticket from Agency(TUI) Germany to India on 19th feb 2019 for 29.08.2019. As, I received the e-mail from my Agency and went to ask them about the matter. They are not sure about the refund amount or any other solution. Can anyone help me ,what can I do ?

  31. I purchased 7 tickets for my family and sister through my card from Doha – Qatar and after declarations of jet air cancellations we requested for refund. Received the email notifications that the refund is in process within 12 days. But it is more than 15 days i could not receive any amount yet now.
    i dot know what is the status ..!1

  32. I had a First class return ticket booked from Goa to London Heathrow for the 13 April 2019 30 minutes before I was due to leave for the airport (Goa) I received a text from Jet Airways to inform me both my flights had been cancelled( Goa to Mumbai Business Mumbai to Heathrow First Class) I had to book another flight with Air India 30 April 2019. I am about £2000.00 out of pocket What can I do to try and recover this money.

  33. Kottekadan:

    I booked my 4 ticket Kuwait to Kochi , after that i cancelled through refund portal and they sent refund receipt on 25th April but till now the amount not credited in my refund account , but yesterday the conveyance charge of KD 10.400(2.600 for each ) credited please advise the balance KD 255.600 when will credit . its already crossed 12 days from the date of Refund receipt.

  34. I manoj rawat,
    I had booked my jet airways flight ticket via udchalo being a military personnel from delhi to pune on 21 jan 2019 and my date of journey was on 04 mar 2019 but i had not received any email or status as the flight was cancelled on the same day then i got a reciept from jet airways counter where as written full refund as flight cancelled, i am still waiting them to get my refund…

  35. We flew to new Delhi on 17th April and read in a paper next day jet airlines had stopped going. We had to pay a lot of money to get flights home can we claim this money back?

      • Hi Ajay,

        We also booked from Denmark,my travel agency not giving me response even after writing many emails. There is any legal way i can proceed my case. How can i know that JetAir paid money to our Travel agency TripMonstor( I know that they wrote in the letter which you published that paid out will be done before 20th May) do EU261 compensation be done by any portal?

  36. I had also booked my jet airways flight tickets via goibibo and had not received any status for my refund they r just delaying stating that they have send to jet for validation

  37. i booked ticket from Sweden based TripMonster booking website. They reply me as below

    Hello,

    Thank you for your e-mail.

    We have already been in contact with Jet Airways regarding your refund application. We can never guarantee that they will refund the money or how long it will take. We will contact you as soon as we have an answer.

    Have a nice day.

    Med vänliga hälsningar,
    =================================
    I still chasing them to get our refund, but not response yet. Any one facing same situation please reply this is big money for us 4 person ticket, i am confuse what to do in this situation.

  38. I booked 4 tickets through website (my ticket) by using debit card. Refund application filled. They said they sent refund application to the jet airways. I did’nt get any approval mail from jetairways till now. How long it will take.

  39. I booked directly from the Jet Airways website (a Helsinki-Ams-Bangalore return flight). I made my refund request via their website (the form you pictured in this article) on April 18 2019. They wrote back on April 21 telling me they are processing my request, and that I should receive it in 10-12 working days. I received the refund yesterday (exactly 10 days later, as they said).

  40. Hello All,
    I booked round trip from Saudi Dammam to Kolkata through Jet Airways directly through their website. Post this incident I applied through their portal to get the refund. I got the mail with statement like “The refund will reflect in the card/account used within 10-12 working days.” but till now I didn’t got the refund though 12 working days crossed .what to do in this case…… Please advise.

  41. I booked four tickets for NYC-BLR through Priceline US portal using Credit card. As you can imagine, it was big money. I called priceline on the day they announced shut down, but Priceline was clueless regarding what to do, and asked me to call Jet for an authorization code. But when I called priceline again the next day, they said that the amount will be refunded, and luckily I got my money back after one week. I had another ticket through Air France for a code share with Jet. I got the refund from Air France without any problem within 4 days. Phew!!!

    • are all travel agents following the same rules ? mine is a local travel agent. and they are saying they have claimed the refunds within 25th April but not received the amount yet from jet airways .

  42. Bought tickets through Travel Agent and no refund yet. I don’t know how long i should wait. According to travel agent they have requested for the refund and they asked me to wait for maximum 90 days!!

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