Analysis

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What Luxury Boutique Hotels can learn from Mandarin Oriental’s new Loyalty Program?

Fans of M.O. is Mandarin Oriental’s exclusive recognition programme where guests enjoy privileges such as breakfast, pressing services, late check-out, etc right from their first stay at any hotel. A great move to recognise every guest and offer them privileges that chain hotels give only after testing guest loyalty.

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What? I paid more tax on my hotel stay in India than in UK or Ireland??

I am red all over my face seething with some sort of pent-up anger. I’ve just discovered that luxury is taxed differently in the western world as compared to India as compared to south-east Asia, and boo-yeah, we are paying a lot more taxes on those hotel stays now as compared to earlier. Nice moneygrab, eh?

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